1. Shipping Policy

This policy explains how Casita Dehoy processes and ships your orders using our fulfillment partner, Amazon FBA. 
    • Processing Time: All orders are forwarded to our fulfillment network and processed within [1–2] business days (excluding weekends and holidays). You will receive a confirmation email once your order has been successfully processed. 
    • Domestic Shipping Estimates: Delivery timelines begin after the order processing window.
        • Standard Shipping: Typically arrives within 3 to 5 business days.
        • Expedited/Prime Shipping: Eligible orders or regional Prime members may receive Same-Day, 1-Day, or 2-Day shipping speeds depending on localized carrier logistics. 

    • Shipping Rates: Standard shipping rates are calculated at checkout / Free for orders over $75. 
    • Order Tracking: As soon as Amazon dispatches your package, you will automatically receive a confirmation email containing a carrier tracking link. 
    • Damages and Lost Items: If your order arrives damaged or is lost in transit, please contact us immediately at Support@casitadehoy.com with your order number so we can coordinate a solution with the fulfillment carrier.

2. Refund & Return Policy

We want you to be completely happy with your purchase. Because our inventory is fulfilled via Amazon FBA, our return process is streamlined and mirrors standard electronic fulfillment rules. 
  • Return Window: You may request a return within 30 days of receiving your item.
  • Eligibility & Condition: To qualify for a return, your travel gear must be unused, in the same condition you received them, and in their original packaging. 
  • How to Initiate a Return: Please email return@casitadehoy.com with your order number. 
  • Return Shipping Costs: We provide pre-paid return labels at no cost.
  • Refund Processing: Once the Amazon fulfillment center receives and inspects the condition of your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are automatically credited back to your original payment method within 5–7 business days.